diff --git a/backend/src/services/v2/smtp/smtp.ts b/backend/src/services/v2/smtp/smtp.ts
index 3c9bc11f2..87443f061 100644
--- a/backend/src/services/v2/smtp/smtp.ts
+++ b/backend/src/services/v2/smtp/smtp.ts
@@ -41,7 +41,10 @@ export async function requestReviewForRelease(entity: string, review: ReviewDoc,
       { title: 'Model ID', data: release.modelId },
       { title: 'Your Role', data: review.role.toUpperCase() },
       { title: 'Semver', data: release.semver },
-      { title: 'Created By', data: release.createdBy },
+      {
+        title: 'Created By',
+        data: (await authentication.getUserInformation(toEntity('user', release.createdBy))).name || release.createdBy,
+      },
     ],
     [
       { name: 'Open Release', url: 'TODO' },
@@ -68,7 +71,12 @@ export async function requestReviewForAccessRequest(
       { title: 'Model ID', data: accessRequest.modelId },
       { title: 'Your Role', data: review.role.toUpperCase() },
       { title: 'Entities Requesting Access', data: accessRequest.metadata.overview.entities.toString() },
-      { title: 'Created By', data: accessRequest.createdBy },
+      {
+        title: 'Created By',
+        data:
+          (await authentication.getUserInformation(toEntity('user', accessRequest.createdBy))).name ||
+          accessRequest.createdBy,
+      },
     ],
     [
       { name: 'Open Access Request', url: 'TODO' },
@@ -90,8 +98,11 @@ export async function notifyReviewResponseForRelease(review: ReviewDoc, release:
     log.info('response not found')
     return
   }
+
   const emailContent = buildEmail(
-    `Release ${release.semver} has been reviewed by ${reviewResponse?.user}`,
+    `Release ${release.semver} has been reviewed by ${
+      (await authentication.getUserInformation(toEntity('user', reviewResponse?.user))).name || reviewResponse?.user
+    }`,
     [
       { title: 'Model ID', data: release.modelId },
       { title: 'Reviewer Role', data: review.role.toUpperCase() },
@@ -117,7 +128,9 @@ export async function notifyReviewResponseForAccess(review: ReviewDoc, accessReq
     return
   }
   const emailContent = buildEmail(
-    `Access request for model ${accessRequest.modelId} has been reviewed by ${reviewResponse.user}`,
+    `Access request for model ${accessRequest.modelId} has been reviewed by ${
+      (await authentication.getUserInformation(toEntity('user', reviewResponse?.user))).name || reviewResponse?.user
+    }`,
     [
       { title: 'Model ID', data: accessRequest.modelId },
       { title: 'Reviewer Role', data: review.role.toUpperCase() },
diff --git a/backend/test/services/smtp/smtp.spec.ts b/backend/test/services/smtp/smtp.spec.ts
index 93aaf769a..ff0faa3ce 100644
--- a/backend/test/services/smtp/smtp.spec.ts
+++ b/backend/test/services/smtp/smtp.spec.ts
@@ -62,6 +62,7 @@ vi.mock('nodemailer', async () => ({
 
 const authenticationMock = vi.hoisted(() => ({
   getUserInformationList: vi.fn(() => [Promise.resolve({ email: 'email@email.com' })]),
+  getUserInformation: vi.fn(() => [Promise.resolve({ name: 'Joe Blogs' })]),
 }))
 vi.mock('../../../src/connectors/v2/authentication/index.js', async () => ({ default: authenticationMock }))
 
@@ -123,6 +124,7 @@ describe('services > smtp > smtp', () => {
 
   test('that an email is sent for Access Request Reviews', async () => {
     await requestReviewForAccessRequest('user:user', review, access)
+    authenticationMock.getUserInformation.mockReturnValueOnce([Promise.resolve({ name: 'Joe Blogs' })])
 
     expect(transporterMock.sendMail.mock.calls.at(0)).toMatchSnapshot()
   })